Customer Service

Thank you for shopping at PINK CHICKEN! 


we accept MC, VISA, and AMEX. we do not accept check or money orders.


Need help? Care to share some feedback? Please give us a call at 212-255-9090 or email us at 

we can be reached Monday through Friday, 10am-6pm (EST) by phone and email.


orders are shipped UPS ground or express and you can choose your method at checkout. orders cannot be delivered to a p.o. box. you will receive a tracking number from UPS once your order ships. please allow 5 to 7 business days for ground, depending on your location. don’t hesitate to contact us if you are have a question about speed of delivery. 

pink chicken offers a 100% happiness guarantee, if for any reason you are unhappy with your purchase you can send it back within 21 days of purchase for a full refund, or within 30 days for a store credit or exchange. sale items are final sale. please email us at or call 212-255-9090 to check availability. 

not valid on previous purchases. no price adjustments. prices as marked. 


  • returned items must be in original condition and packaging. shipping and handling fees are not refundable.
  • returned items will be credited back to the original credit card used at the time of purchase.
  • if a garment is defective or the wrong item shipped, please contact our customer service team.
  • returned items will not be accepted after 21 days from date of purchase.
  • international orders are final sale.


  • you have 30 days from the date of purchase to exchange an item.
  • item(s) to be exchanged must be unworn and in original condition and packaging.
  • although we make every effort not to be out of stock, we cannot guarantee that the item you request in exchange will be in stock.
  • to avoid disappointment, please give us a call or email us to check on item availability.


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