Customer Care

Start your return/exchange here

RETURN POLICY FOR FULL PRICED ITEMS

Pink Chicken offers a 100% happiness guarantee. If for any reason you are unhappy with your purchase, you can exchange or send it back within 21 days of purchase for a refund.

• Returned items must be in original condition and packaging.
• Shipping and handling fees are not refundable.
• Returned items will be credited back to the original credit card used at
the time of purchase.
• Pink Chicken is not responsible for shipping and handling fees of returns, only exchanges.
• Returned items will not be accepted after 21 days from the date of purchase. International orders are final sale.
• If a garment is defective or the wrong item shipped, please contact our
customer service team: customerservice@pinkchicken.com
• Swimwear returns will only be accepted if items are unwashed, unworn, and with original tags and hygienic liner still in place. Swimwear (where the hygiene liners have been removed) are non-refundable for hygiene reasons, unless they are actually faulty.

RETURN POLICY FOR SALE ITEMS
Items 30% off or below can be returned for store credit only within 21 days of purchase.
Items more than 30% off are final sale and cannot be returned or exchanged.

HOLIDAY RETURN POLICY
• Starting November 15th 2022, all full-priced items can be returned or exchanged through January 15th, 2023. Sale items marked 30% off or below can be returned for a credit or exchanged. Sale items marked as 30% off or above are final sale. 
• The last day for ground shipping to ensure delivery for the holidays is December 15th, 2022. 
 
EXCHANGES
• You have 21 days from the date of purchase to exchange an item.
• Item(s) to be exchanged must be unworn and in original condition and packaging.
• Although we make every effort not to be out of stock, we cannot guarantee that the item you request in exchange will be in stock.
In order to avoid any delays in processing your exchange, we recommend that you select an additional, alternate exchange item, size or color on your exchange slip in case your first choice is unavailable.

PROMOTIONS
Not valid on previous purchases. No price adjustments. Prices as marked. Promotions cannot be combined.

SHIPPING & DELIVERY
•  Ground orders placed M-F will typically ship out within 48 hours from our warehouse.
•  Orders with Next Day and 2nd Day Air shipping placed by 2pm EST M-F will ship out the same day.
•  Orders placed after 2pm EST will be shipped the following business day. Orders placed after 2pm on Friday and over the weekend will be shipped out the following Monday.
•  Orders are shipped UPS Ground or Express unless otherwise indicated at checkout.
•  Please allow 5-7 business days for ground shipping depending on your location!
    
EXPEDITED SHIPPING
• Orders placed by 2pm EST M-F (excluding Holidays) will ship out same day. Orders placed after 2pm EST will be shipped the following business day.
Orders placed over the weekend, will be shipped out the following Monday.
• We offer 2- Day Shipping for $15 dollars and Next Day Air for $20 dollars.
We do not offer expedited shipping for international orders.

INTERNATIONAL SHIPPING
Please note: All international orders are final sale. We do not accept returns or exchanges for items shipped outside the USA.

We have partnered with Zonos to service our international customers.

Your country flag will automatically display in the bottom right corner of your screen. If you are shipping to a different country, simply click on the flag and select the appropriate country. You can click on the flag throughout your shopping experience to see estimated duties and taxes based on the contents of your cart.

Once you select "proceed to checkout", you will be presented with the Zonos International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, Zonos will charge your credit card for the entire purchase. We will process the order and have the good(s) transported to your international address.

United Kingdom: We do not currently ship to this country on orders below £135 GBP.

FORMS OF PAYMENT
We accept MC, VISA, AMEX, Amazon Pay, ShopPay, AfterPay. We do not accept check or money orders.
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